Privacy policy

Who handles your data

The data controller is LEONARDO GALDIOLI DIAS CONSULTORIA EM TI LTDA, Brazilian company ID (CNPJ) 69.467.750/0001-74, located at Rua Vicente Rodrigues da Silva, 178, Jardim Munique, Maringá, PR, CEP 87084-004, Brazil. For anything related to this policy, reach us through the contact form.

What data is collected

Only what you answer in the assessment form:

• Name, WhatsApp number and work email
• Your role at the company
• Company name, website or Instagram and what it does
• Company size range and, if you choose to share it, revenue range
• What you're looking for and a description of the process causing rework or loss
• If you choose to share: timeline, who takes part in the decision and whether a budget is set

The form has several steps. Once you tick the consent box on the first step, your answers are saved at each completed step, even if you don't finish, so we can follow up. They're also kept in your browser so you can pick up where you left off; that draft is deleted when you submit.

What it's used for

To reply to your request, assess whether your problem fits our work, and schedule the conversation. Nothing else. The data is not sold, rented or used for mailing lists.

Legal basis

Processing relies on your consent, given by ticking the form's box, and on preliminary steps related to a contract you're interested in, under article 7, items I and V of Brazilian Law 13.709/2018 (LGPD).

Who it's shared with

Only the service providers needed for the site to work. Form answers are stored on our own server, with password-restricted access, and in a private spreadsheet in our Google account, used only to follow up on the contact. Providers used by this site: Hostinger (VPS server, hosting and DNS); Google Sheets (contact follow-up); and, only with your cookie permission, Google (Tag Manager, Analytics and Ads), Meta (Pixel) and Smartlook (site usage recording).

How long it's kept

For as long as the business contact lasts and for the period required to meet legal obligations. You can request deletion at any time, and it will be done unless the law requires retention.

Your rights

The LGPD guarantees you confirmation that processing exists, access, correction of incomplete or outdated data, anonymization or deletion of unnecessary data, portability, information about sharing and withdrawal of consent. To exercise any of them, contact us through the channel above.

Cookies and analytics

With your permission, this site uses Google Tag Manager, Google Analytics, Google Ads and the Meta Pixel to count visits and learn which ads bring in contacts. They set cookies in your browser and record pages viewed, clicks and where the visit came from (for example, the ad you clicked). When you complete the form, your email and phone number are sent to Google and Meta in encrypted (hashed) form, only to measure the ad conversion.

Also with your permission, we use Smartlook to see how the site is used: it records the visit anonymously (scrolling, clicks and movement on the page) so we can improve the site. What you type in the form fields is not recorded.

Without your permission, none of these cookies are set. You can change your mind at any time: review my cookie choice.

WhatsApp customer service platform

We build and operate, for business clients (such as clinics), a customer service panel connected to Meta's WhatsApp Business Platform. The client connects its own WhatsApp number, with authorization granted by the client on Meta, and its team reads and answers conversations there. On the client's behalf the panel processes contact phone numbers, names and profile photos when WhatsApp provides them; messages exchanged with the business (text, photos, videos, audio, documents and reactions); message status and timestamps; and the client's WhatsApp Business account data (numbers, message templates, technical IDs). The client is the controller and we act as processor: the data is used only to deliver the service, is never sold or used for ads, and is shared only with Meta, which carries the messages, and our hosting servers. Access tokens are stored encrypted. When a client disconnects or ends the contract, the data is deleted or returned, unless the law requires retention.

How to request deletion of your data

Email contato@lgdc.com.br with the subject "Data deletion", including your name and the phone number or email you used. We confirm receipt and complete the deletion within 15 days, unless the law requires retention. If the data came from a WhatsApp conversation with a business client, we notify that business and delete the data from our panel.

Security

Reasonable technical and administrative measures are taken to protect the data. There is no absolute guarantee of security on the internet, and this policy doesn't promise one. If a relevant incident occurs, you'll be notified as required by law.

Changes

Changes to this policy appear on this page with the date of the new version. Current version: 1.0, September 24, 2026.